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SHIPPING & RETURNS

Shipping Cost

Buy as much as you want. We have flat rate shipping cost for:
Auckland - $5.00
Auckland Rural - $7.50
North Island - $8.00
South Island - $10

Delivery Timing

We will process your order as soon as possible within standard business hours. If residing in the North Island, you should receive your delivery within 1-3 days. If residing in the South Island you should receive your delivery within 2-4 days. We will email you a confirmation once your order has been shipped, including a tracking number. If there is a public holiday we will need an extra day to get your order to you. And if you live in rural areas we will just need to add another day or 2. You can always check to see how your order is going by either checking the tracking number or by emailing us at info@reducedtoclear.co.nz

Delivery Address

Please provide a physical street address – we're not able to deliver to a P.O. Box. You will need to sign for you order on delivery too so make sure it's an address you will be at during working hours.

Returns

We are so sure of our product we back them with a 100% Money-Back Guarantee. Should you not be entirely happy with any purchase, simply return it with your receipt (as proof of purchase) for a full refund – no questions asked. To return an item, make a note on the invoice included with your shipment and send it in the parcel back to us. Make sure to secure the parcel as you are responsible for it until it reaches us. We also suggest you select an insured shipping or postage method. All return shipping costs are to be paid by the you (the customer).

Send your package to: Online Returns, 169 Captain Springs Road, Onehunga, Auckland 1061

Exchanges

If you wish to exchange please send back to the above address. Exchanges will be made only if the exchanged item is available. All return shipping costs are to be paid by the you (the customer) so choose carefully. Please email info@reducedtoclear.co.nz prior to returning any items to be exchanged.