As an Essential Service all our stores currently remain open, though are operating altered hours.

Hours of Operation – All Stores

PLEASE NOTE: DUE TO COVID-19 STORE HOURS HAVE TEMPORARILY CHANGED!
VIEW TEMPORARY HOURS HERE

Orders via our website continue to be picked and sent, however please allow additional time for picking and delivery – current wait times are approximately seven days.

FAQ:

What is available in store?
Availability varies from store to store, however we’re committed to providing the pantry staples – all our suppliers continue to deliver, and if people shop normally there will be no shortages in New Zealand.

Are you limiting certain items?
Yes – some items are quantity limited – we want everyone to have an opportunity to get their hands on what they need, and we really don’t want to see products being on-sold at inflated prices.

What are you doing to keep people safe?
We’re following all the Government regulations and guidelines, which include:

  • Physical distancing – we’ve added markings on the floors of all our stores at one and two metre intervals, we’re also limiting the amount of people able to be in store at any one time, and have changed our checkout procedures to ensure the operator and the customer have no direct contact and are maintaining as much distance as possible between them. This means not each checkout will be in use.
  • Comprehensive cleaning – we’re always regularly cleaning our stores, but we’ve ramped this up, and this includes the regular cleaning and sanitizing of all touch-points such as trolleys, baskets, counters, EFTPoS machines etc.
  • Contactless transactions –  Paywave is now available on all our EFTPoS machines, and it’s use is encouraged. Cash transactions, are contactless as possible, which involves the customer setting the payment down on the counter, and any change returned via the same method.
  • Ensuring our team and customers are well – Any team member who is feeling unwell has been asked to report this to their manager and not report to work. We ask that all persons who are classified as vulnerable or feeling unwell do not visit our stores. Managers are also conducting regular welfare checks on our staff – both physical and mental.

Do you have (product name) in stock?
We’re currently unable to provide information about stock available in specific stores, however we have ample stock of a range of everyday pantry essentials, and we’re working hard to ensure each store remains sufficiently stocked.

When will you get more of (product name)?
We’re currently unable to provide information about when stock will be available in specific stores, however we would like to reiterate if customers shop normally we’re likely to get stock in and available faster.

Can I speak to someone at Reduced to Clear?
As you can appreciate we’re all very busy right now, and we ask that any contact be routed through our Facebook pages or via the contact form available on our website.

We’re working hard to ensure we can maintain a high level of service, and would like to assure our customers and staff that their safety is our primary concern. We do ask that customers understand that this is time of significant change and show all our staff and other customers compassion and respect.